Get to Know Usher, The Guest Assistant in Events

Hello, Guys!

Who feels extra comfortable when attending an event and being greeted and directed to your seat? At music concerts, corporate events, or MICE events, there’s usually someone whose job is to guide guests or attendees on site. Well, that person is called an usher. Admit it if you just found out!

Even though it may seem simple, the role of an usher is super important. They assist, greet and guide guests to ensure the event runs smoothly, safely, and comfortably. So, what exactly are the duties and roles of an usher? Let’s get to know the usher, the guest assistant in events!

What Is an Usher?

For those who don’t know, an usher is an event crew who is responsible for welcoming guests, assisting and guiding them during an event. From greeting guests and showing them their seats to providing information about the event, ushers make sure everything runs smoothly by ensuring guests follow the rules.

You could say ushers are the front-line service at events. They answer questions from guests and help maintain cleanliness and security in the venue. Whether it’s a concert, exhibition, product launch, or corporate gathering, ushers are a must-have element.

What Are an Usher’s Duties?

You might think ushers are just like greeters, but actually, they have many important responsibilities!

Here are some of their roles and duties at events: 

1. Welcoming guests warmly, directing them to their seats, and ensuring they feel comfortable. This is especially useful at concerts or seminars where guests might be confused about seating. Ushers help ensure everyone finds their designated spots.

2. Providing information and answering questions about the venue and event. Ushers also direct guests to venue facilities like restrooms, concession stands, dining areas, and more.

3. Maintaining order and cleanliness, including managing queues, monitoring crowds, and ensuring guests don’t wander in and out of restricted areas.

4. Serving as a communication bridge between guests and the event organizers. Ushers often handle complaints during the event and convey them to the appropriate team.

5. Assisting in emergencies, like when someone loses an item. Ushers remain calm and help manage unexpected situations.

Why Are Ushers Important in Events?

Imagine you’re at a large event with a massive audience. Without ushers, you could feel lost. Guests would also feel uncomfortable without guidance. That’s why having ushers is crucial. Here are a few reasons why:

• Guests are more organized. Audience movement becomes smoother so that it will be preventing chaos.

• Ensuring guest comfort throughout the event. With usher guidance, events run more efficiently as attendees receive enough information.

• Creating a positive impression for everyone attending.

So, ushers play an essential role with specific responsibilities that contribute to an event’s success.

Skills Needed to Be an Usher

Have you ever been assisted by an usher at an event? Or maybe you’re interested in becoming one yourself?

It might look simple, but being an usher requires special skills! 

1. Good Communication

Ushers must be friendly and have strong communication skills. They interact a lot with guests, especially when giving directions or providing important information.

2. Problem Solving

When problems arise, like a guest sitting in the wrong spot or losing an item, ushers must be quick to respond and provide the right solution.

3. Professionalism and Patience

Ushers deal with many people with different personalities. Professionalism and patience are key to doing their job well.

4. Good Physical Condition

Sometimes ushers have to stand for long periods as well as work in fast-paced environments. Physical fitness and health are essential too.

Ushers are often recruited from diverse backgrounds with flexible working hours, such as students, freelancers, or people working in the event industry. They also receive training before jumping into events. As the guest assistant in events, ushers deserve appreciation too!

Event Collaboration with EastPro

Well, Guys, if you’re planning an event, don’t stress about finding ushers. Event organizers provide them, including EastPro Event Organizer.  EastPro is a creative, innovative, professional event organizer in Jakarta with a solid crew and well-trained ushers ready for any event. You won’t have to worry about guests' comfort during the event.

With experience handling MICE events and corporate events such as product launches, corporate gatherings, award ceremonies, exhibitions, and music festivals, EastPro is your best partner to ensure your event’s success.

So, don’t hesitate to collaborate with EastPro, the best MICE event organizer for your corporate event! Let’s contact MinPro now!